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Request a Management Proposal Call 864-573-7273

Privacy Policy

How information submitted through our website, portals and management services is collected, used and protected.

Spencer/Hines Property Management, LLC respects the privacy of property owners, tenants, applicants and visitors to our website. This policy explains what information we collect, how it is used and the choices available to you.

Information We Collect

Contact information you provide, including name, company, mailing address, email address and telephone number.
Property information submitted through proposal requests, including property address, size, occupancy and current management arrangement.
Application and tenancy information submitted through our listings and tenant portals, which may include identification, employment or business financial details and rental history.
Owner account information required to provide accounting, reporting and payment services.
Website usage data such as pages visited, referring site, browser type and general location, collected through cookies and analytics tools.

How We Use Information

To respond to inquiries and prepare management proposals.
To provide property management, accounting, leasing and maintenance services under a management agreement or lease.
To process rental applications, payments and maintenance requests.
To communicate with owners and tenants about their property, account or tenancy.
To meet legal, regulatory, insurance and lender requirements.
To improve our website and understand how visitors use it.

How Information Is Shared

We do not sell personal information. Information may be shared with service providers who support our operations, including our property management software platform, payment processors, screening services, accountants, attorneys, insurers and vendors performing work at a property. Information may also be shared with property owners regarding their own property, and disclosed where required by law, court order or to protect legal rights.

Cookies and Analytics

Our website uses cookies and similar technologies to operate the site, remember preferences and measure traffic. Most browsers allow you to refuse or delete cookies, though some features may not function properly if you do.

Data Security

Reasonable administrative, technical and physical safeguards are used to protect information in our possession. Owner and tenant portals are hosted by our management software provider under their own security controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website links to third-party sites and portals, including our owner and tenant portals and social media pages. Those sites operate under their own privacy policies, and we are not responsible for their practices.

Your Choices

You may request access to, correction of or deletion of personal information we hold, subject to legal and contractual retention requirements.
You may opt out of marketing communications at any time while continuing to receive operational messages about your property, account or tenancy.

Children's Privacy

Our website and services are directed to adults conducting property transactions and are not intended for children under 13. We do not knowingly collect information from children.

Changes to This Policy

This policy may be updated from time to time. Changes take effect when posted to this page along with a revised date above.

Contact Us

Questions about this policy can be directed to Spencer/Hines Property Management, LLC, 101 N. Pine Street, Suite 350, Spartanburg, South Carolina 29302, by phone at 864-573-7273 or by email atcornelius@spencerhinesmgt.com

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