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Tenant Resources
Rent payments, maintenance requests, emergency procedures and portal access for tenants at our managed properties.
Online Rent Payment
Maintenance Requests Anytime
24/7 Emergency Line
For Tenants
Everything You Need to Handle in One Place
Paying rent and reporting a problem should take a few minutes, not a phone tag session. The tenant portal handles both around the clock, so a payment can be scheduled at midnight and a maintenance request can be submitted the moment something goes wrong rather than the next business morning. This page walks through how each of those works, what counts as an emergency and how to reach a person when the situation calls for one. If anything here is unclear, the office in Spartanburg is open Monday through Friday and happy to walk you through it.
- Online Payments & Autopay
- Maintenance Requests Tracked to Completion
- Emergency Coverage After Hours
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Title
Tenant Services
How to Handle the Four Most Common Needs
Each of these can be completed through the tenant portal at any hour.
Pay Your Rent
Make a one-time payment or schedule recurring payments through the tenant portal, with your payment history available any time.
Submit a Maintenance Request
Report an issue with photos and details through the portal so it is logged, prioritized and assigned to the right vendor.
Report an Emergency
Call the office number for anything involving fire, flooding, gas, loss of power or a security issue at the property.
Access the Portal
Create your login or reset your credentials to reach payments, requests and documents in one place.
Portal Access
Sign In to the Tenant Portal
Tenant Portal
Pay rent, submit maintenance requests and review your account history at any time from any device.
Emergency Procedures
What Counts as an Emergency
Emergencies are handled immediately, around the clock. Anything that threatens safety, the building or your ability to operate should be phoned in rather than submitted online.
Call 911 First
For fire, gas odor, medical emergencies or any immediate threat to safety, contact emergency services before calling us.
Then Call the Office
Reach us at (864) 573-7273 for flooding, major leaks, loss of power or heat, security breaches and similar urgent property issues.
Non-Urgent Requests
Anything that can wait until the next business day should be submitted through the tenant portal so it is properly tracked.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Common Questions
Tenant FAQs
What payment methods are accepted?
The tenant portal accepts electronic payments and allows you to schedule recurring payments so rent is never late. Contact the office if you need to discuss an alternative method for your account.
How quickly are maintenance requests handled?
Requests are reviewed as they arrive and prioritized by urgency. Items affecting safety, security or building systems are dispatched immediately, and routine requests are scheduled promptly with the appropriate vendor.
Who do I call after business hours?
Call (864) 573-7273 for genuine emergencies at any hour. For anything that can wait, submit the request through the portal and it will be picked up the next business day.
How do I get a copy of my lease or payment history?
Both are available in the tenant portal. If you cannot locate a document there, contact the office during business hours and we will send it to you.
Need Help With Something?
Reach the Property Management Office
If the portal does not cover what you need, or if something at the property requires attention right away, call the office directly. Our team is available Monday through Thursday from 8:30 am to 4:30 pm and Friday from 8:30 am to 3:00 pm, with emergency coverage outside those hours. Tenants are the reason properties perform, and we would rather hear about a problem early than discover it later, when the repair has grown considerably.